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Delivery

Postage/Packaging, Delivery Information and Damaged or Delayed Orders

FREE STANDARD SHIPPING FOR ALL UK MAINLAND CUSTOMERS - SIMPLE, NO HIDDEN COSTS FOR SHIPPING OR VAT - THE PRICE YOU SEE IS THE PRICE YOU PAY!

Postage / Packaging

Free Standard Delivery on all orders for UK MAINLAND customers unless the listing states otherwise i.e item over 2.5 kg and you live in Shetland. However should you wish to order an item shown as UK MAINLAND DELIVERY ONLY in the descripton and you are located outwith this area please contact us for a delivery quote on 01506 444868 or by email at  and we can see what we can do.

Next Working Day delivery is available to UK MAINLAND customer for an extra £4.00.  This service is available Mon - Fri only with no weekend deliveries or dispatches and excludes Highland and remote postcodes.  Our order cut off time is 2pm, any orders after 2pm will be dispatched the next working day. In the instance we cannot fulfil your order due to stock issues we will contact you asap to advise.  This service is not available on listings/product that include delivery timescales within the listing details.

Courier info

Most of our orders are sent by Royal Mail but some of our heavier goods are sent by courier. We use Parcelforce or DPD who offer a fast and efficient service. They are a very reliable and helpful company that we have great confidence in to deliver our orders on time and in good condition.  Track your order by courier. contact us for your tracking number.

However in the unfortunate event that your order or a part of your order arrives damaged or doesn't arrive within 3 working days please let us know and we will investigate fully.

International Shipping Costs

We can ship internationally using Royal Mail for products up to approx 1.5 kg and not exceeding the combined dimensions of 90 cm (lenght x width x height), standard international rates apply depending on the delivery destination (see below).  

We can ship a majority of larger items internationally by DHL, please email us at orders@cot-petshop.com or call us on 0044 1506 444868 if you wish to check delivery on a particullar item.  If for any reason we cannot deliver your international order we will email you to advise why and refund all payments made.

 

ZoneDestinations Included
Zone 1Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Guernsey, Jersey
Zone 2Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden
Zone 3Bulgaria, Croatia, Czech Rep, Estonia, Hungary, Latvia, Lithuania, Norway, Poland, Sweden, Switzerland

 

Zone Pricing (order to value of)Up to £15.£15 - £30£30 - £60£60 - £120
Zone 1£7.95£15.95£17.95£24.95
Zone 2£9.95£18.95£22.95£30.95
Zone 3£9.95£20.95£24.95£33.95


Damaged or Delayed Orders

Please let us know if a courier item arrives damaged or doesn't arrive within 3 - 5 working days. We can chase up delays or investigate damages with the courier and make sure your order is delivered. 

Royal Mail orders are all sent 1st Class, 2nd class, 1st Class Recorded or Signed Delivery, the delivery used depends on the value of your order. Royal Mail orders should arrive within 2 - 7 working days depending on the service used but can on occasion be delayed due to various factors i.e bank holidays, bad weather etc, if your order does not arrive within 7 working days please contact your local sorting office and drop us an email to let us know, however please be assured it is on it's way and will arrive. If for any reason it does get lost then we will fully investigate, make a claim with the Royal Mail an either refund or replace your order.

Request to Leave In Safe Place - This Is At The Customers Own Risk

If you prefer to have your parcel left unattended on your premises, select a safe places within your property boundary. Ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft and add this information to your order delivery notes.  We cannot take reponsibility for any items stolen from within your property boundary should this type of request be made.
 

We can be contacted on 01506 444868 or


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